Terms & Conditions

Customer Service

We’re here to help! Our customer support team is available 24/7. You can chat with us directly on the website or email us at support@terrarium3d.com.

Got questions about your order? Just reach out and we’ll sort it out for you.

Privacy & Security

Your privacy is super important to us. Check out our Privacy Policy to see how we collect, use, and protect your personal info.

We use Secure Socket Layer (SSL) technology to keep your payment information safe and encrypted.

We don’t sell or trade your personal info. We only share it with trusted partners who help us run our website and process orders, and they keep it confidential too.

Returns and Refunds

We want you to love your purchase! If you’re not 100% happy, you can return it within 90 days for a full refund or exchange.

To start a return, just chat with us on the website or email support@terrarium.com. We’ll give you all the details and a return shipping label.

For more info, check out our Returns Policy.

Payment Options

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Just choose what works best for you at checkout.

Make sure your payment goes through before we can ship your order.

If you run into any payment issues, let us know and we’ll help you out.

Payment Methods